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common problem

Q1. How long does it take to receive the product after ordering it?

In stock items will be shipped within three days, and will arrive within two days after delivery; pre-ordered items will be shipped at the agreed time

Selected events and festivals, shipped within two weeks

Q2 . What are the business hours of the physical store?

Every Monday to Friday 09:00-17:00

Every Saturday 09:00-16:00

Q3. How to handle return or exchange?

  • After contacting us, please send the invoice and goods back to No. 46, Alley 3, Lane 106, Section 3, Minquan East Road, Taipei, and provide the receipt information. You can also exchange goods at the store during business hours.

  • If the product is defective, eguchitoys will be responsible for the full shipping cost

  • Refund within three days after receiving the return. After eguchitoys informs you of the refund, if you do not receive a billing notice, please contact the credit card company directly, or pay attention to the next month's bill.

Q4. How to cancel the order?

If the order status is unpaid, the order will not be established; if the product has been paid for, you need to contact us for processing

Q5. What shipping and payment methods are currently available?

At present, only post office or express delivery service is provided, and the payment method is mainly credit card payment.

Q6. What should I do if I accidentally place the wrong order?

You can contact us to provide you with the service of modifying your order

Q7. How much is in stock?

If you can buy it, it means it is in stock. If it is out of stock, you can contact us to inquire about the purchase time.

Q8. What should I do if the product is damaged?

Natural damage: free maintenance within one year, and a maintenance fee will be charged after one year

Man-made damage: need to charge maintenance fees

You can send the goods back to No. 46, Alley 3, Lane 106, Section 3, Minquan East Road, Taipei and provide the receipt information, or you can come to the store for repair during business hours

Q9. How much is the free shipping discount when the purchase amount is full?

Free shipping on orders over $5,000

Q10. Can it be shipped overseas?

Orders placed on the eguchitoys official website can be arranged for international shipping

Q11. Is it possible to play a unified editor?

Please mark the serial number in the remarks column. If you accidentally forget the remarks, please add it in the message before shipment.

Q12. Can I rent furniture?

At present, only children's desks and chairs and working ladders are available for rent. If you need it, you can ask.

Q13. Is there any customized service?

If you have customized needs, please contact us

​Product details

1. Size of daily necessities and recommendations for children

◎ Apron

S: Children with a height of 80~95cm

M: Children with a height of 90~110cm

L  : Children with a height of 100~120cm

◎ Exercise pants

It is strongly recommended to measure the baby's leg circumference to choose the size, so that you can have the most suitable training pants for your baby! Don't throw it into the washing machine in a hurry after arrival, try it on for your baby first, if the size is different, we can exchange it for you

 75cm  : Leg circumference 30~36cm   Age 1y~2y Weight 65~80cm

 90cm : Leg circumference 32~38 cm, age 1y6m~3y, height 80~90cm, weight 10~14 kg

 110cm: Leg circumference 36~44 cm   Age 2ym+ Height 90+cm Weight 12+ kg

2. The size of furniture for toddlers and the recommendations for small children

◎ Nursery table

 30cm: Height below 90cm

 38cm: height 90~105cm age 1y6m~4y6m

◎ Child Chair

Since each child has a different body shape, you can come to the store to try and buy it, or try it immediately after receiving the product

 16cm: People who are under 90cm in height will sit after ~2y

 19cm: height 90~105cm age 1y6m~4y6m

◎Children's dining table

 37cm: Age 2y~4y

 45cm: Age 3y~8y

◎ Armrest bench

 16cm: 2y~4y

 23cm: 3y~8y

3. Suggestions for teaching aids for children (please assist children to practice and use them under the supervision of adults)

◎ Music Box

The newborn baby can use it. When the hand can grasp it in seven to eight months, you can practice catching the ball. When the baby's small muscles are more powerful, you can pull out the music by yourself!

◎ ㄇ button

You can try to practice when your baby starts to clap at about eight to nine months.

◎ Ferrule ring

It can be used after the baby can sit, which can train the baby's small muscles and hand-eye coordination

Maintenance of wooden furniture

1. Instructions for use

Please avoid direct air-conditioning/heating and direct sunlight, because the temperature will cause the wood to expand and contract, causing cracks.

2. How to clean wooden furniture

It can be cleaned with a rag dipped in water. It is not recommended to use alcohol and chemical cleaning products, which will cause damage to the desktop. If you are using it for the first time, you can use a spray of alcohol, and then quickly dry it with a rag.

3. I accidentally left water stains on wooden furniture, what should I do?

If there are water stains on the desktop, you can wait for the surface to dry for a day, then finely grind it with fine sandpaper, and apply beeswax with a dry cloth.

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